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Shared Micromobility Scooters and Bicycles

The Arvada City Council approved a micromobility pilot program on August 16, 2021 which allows shared mobility devices (electric scooters, shared bicycle and e-bikes). The program has launched with Bird as the initial vendor

The pilot program allows rental bikes and scooters to be used in a one-mile radius area around the G Line which is identified as the pilot program zone

The City is issuing permits for up to two vendors to participate in the program. Each company can have up to 200 devices (100 e-scooters/100 bikes) that can be rented by the public during the pilot program.

How to use Micromobility Devices

Before riding, know the operating rules:

  • On Streets: Devices are not allowed on narrow sidewalks for the safety of the rider and pedestrians. Riders should use these devices in the street and on designated bike lanes, similar to personal bicycles. 

  • On Trails: Micromobility devices are allowed on City trails and capped at a maximum speed of 15 MPH. Users are responsible to follow trail rules including audible signals when passing slower traffic.

  • For safety, riders:

    • Should wear a helmet for safety

    • Must be over the age of 16

    • Must follow all traffic rules, signals, and signs

    • Must ride with the flow of traffic when using a vehicular lane

    • Must yield to pedestrians 

    • Must not ride scooters under the influence of drugs or alcohol

  • Only one rider is allowed on each device at a time

Parking rules:

  • Park devices the correct way:

    • Within designated micromobility parking zones and available bike racks

    • Within the hardscaped amenity zone between the sidewalk and the roadway

    • Allow at least 4-feet of usable pedestrian walking space around the device at all times

    • Devices should be upright when parked

  • Devices are not allowed to be parked in the following areas:

    • At the corners of sidewalks if ADA ramps are present

    • On curb ramps or blocking access to pedestrian push buttons at intersections

    • Against trees or within landscaped planting beds

    • On blocks without sidewalks, but with a paved shoulder

    • Where they may block access to the following:    

      • Parklets or streateries

      • Loading zones

      • ADA handicap parking zones

      • Street furniture that requires pedestrian access (i.e. benches, parking pay stations, bus shelters, transit information signs, etc.)

      • Curb ramps

      • Entryways

      • Driveways

      • Landscape planting beds or other landscape materials

      • Fire hydrants and fire lanes

      • Railroad tracks or crossings

Contact Information

Scooter Vendor Customer Support

For immediate needs or to report a complaint, please contact the vendor directly. 

Community Mode: Community Mode is accessible by clicking the "⚠️" symbol in the bottom left corner within the Bird mobile app. Click this button, and you’ll find three separate options: report a “Badly Parked Bird’’, “Damaged Bird”, and “Contact Bird”. This is by far the most efficient way to report the aforementioned topics to the Bird Team and you do not have to be a rider to use this feature (only have to have the app downloaded).

General Support Email: If riders or residents would like to reach out over email, please use hello@bird.co

General Support Line: The Bird 24/7 support line is +1 (866) 205-2442
 

City of Arvada

For general questions and inquiries, please contact the City at e-mobility@arvada.org 

Frequently Asked Questions

What is Shared Micromobility?

Transportation for America defines shared micromobility as "any small, human or electric-powered transportation solution such as bikes, e-bikes, scooters, e-scooters or any other small, lightweight vehicle that is being used as a shared resource between multiple users." You may have also heard this topic referred to as mobility as a service, micromobility, dockless mobility, bikeshare, scooter share, or another related name.

As it relates to Arvada at this time, we are specifically looking at electric scooters, regular bicycles, and electric bicycles that do not exceed 15 MPH. You may be familiar with these devices from other cities you have visited or lived in, and below are some images and a description for the National Association of City Transportation Officials (NATCO) to make sure everyone has the same understanding of shared micromobility.

“Shared-use fleets of small, fully or partially human-powered vehicles such as bikes, e-bikes and e-scooters. These vehicles are generally rented through a mobile app or kiosk, are picked up and dropped off in the public right-of-way, and are meant for short point-to-point trips.” pictures of ebikes and escooters

How long will this pilot program run?

The pilot program will run for one year with a six month review where City Council may determine that Mobility as a Service Program is not compatible with Arvada’s infrastructure or in the best interest of the City and end the pilot program. Public Works will provide the City Manager a report assessing the program by January 31, 2022 for Council prior to the six month review. City Council will again review the performance of Mobility as a Service Program by September 19, 2022. If Council determines that it is in the best interest of the City to continue the program, the pilot program will extend to December 31, 2022. The Mobility as a Service program will open to all prospective operators on January 1, 2023 for an annual permit application. The pilot period will be used by Arvada Public Works to review data and assess the costs and benefits of the program.

Why the 1-mile radius around the G-Line Stations? What happens if I can go beyond a mile?

The 1-mile radius around the G-Line Stations provide additional options for first mile/last mile trips. As the pilot project is implemented, discussions will take place with the vendor(s) about the feasibility of trips that can be made beyond one mile. The pilot project map will be updated as those conversations take place.

How do I report a problem or improperly parked rental?

Please contact the vendor directly to resolve the issue. 

Community Mode: Community Mode is accessible by clicking the "⚠️" symbol in the bottom left corner within the Bird mobile app. Click this button, and you’ll find three separate options: report a “Badly Parked Bird’’, “Damaged Bird”, and “Contact Bird”. This is by far the most efficient way to report the aforementioned topics to the Bird Team and you do not have to be a rider to use this feature (only have to have the app downloaded).

General Support Email: If riders or residents would like to reach out over email, please use hello@bird.co

General Support Line: The Bird 24/7 support line is +1 (866) 205-2442

 

How can I become a vendor?

The pilot program allows for two vendors to operate during the evaluation period. If interested, please contact e-mobility@arvada.org to inquire about the process.

How can I access the bikes or scooters?

Visit the vendor’s “How to” page to learn more.

 

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