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Shared Micromobility: E-Scooters & Bicycles

The Arvada City Council approved a micromobility pilot program on August 16, 2021 which allows shared mobility devices (electric scooters, shared bicycle and e-bikes). The program allows rental bikes and scooters to be used in a one-mile radius area around the G Line which is identified as the pilot program zone, see a map of the area here.

map of pilot program area

The City is issuing permits for up to two vendors to participate in the program. Each company can have up to 200 devices that can be rented by the public during the pilot program.

The program has launched with Bird as the initial vendor providing only scooters.

Pilot Program

Feedback Opportunities

The micromobility program has now been in place for over 6 months. This first pilot has consisted of a partnership with Bird as the initial vendor providing scooters within the pilot zone. Thank you to those who provided feedback on their experience with the program. Feedback via SpeakUp has concluded. Results from this survey are being analyzed by the City team. A report will be made public and shared with City Council in the coming months. Please check back for additional information.

General Information

The service area (see map) follows a roughly 1 mile radius from each of the four G-line stations between the Sheridan-Arvada Gold Strike Station and the Wheat Ridge-Ward Station. At this time the City is only looking at dockless bicycles and scooters, which means they can be taken from point to point, and do not have to be parked at a specific location. This makes the devices more useful and allows more freedom for the user to end their trip exactly where they need.

The pilot project is intended to last six to nine months, including one summer season. The City is collecting data on the usage, benefits, public feedback and issues that arise. City staff will compile this information into a report and present the information to City Council as it determines whether or not to make the program permanent and expand it city-wide.

How to use Micromobility Devices

Before riding, know the operating rules:

  • On Streets: Devices are not allowed on narrow sidewalks for the safety of the rider and pedestrians. Riders should use these devices in the street and on designated bike lanes, similar to personal bicycles. The maxiumum speed is 20 MPH.
  • On Trails: Micromobility devices are allowed on City trails and capped at a maximum speed of 15 MPH. Users are responsible to follow trail rules including audible signals when passing slower traffic.
  • For safety, riders:
    • Should wear a helmet for safety
    • Must be over the age of 16
    • Must follow all traffic rules, signals, and signs
    • Must ride with the flow of traffic when using a vehicular lane
    • Must yield to pedestrians 
    • Must not ride scooters under the influence of drugs or alcohol
  • Only one rider on each device at a time is allowed

Parking rules:

  • Park devices the correct way:
    • Within designated micromobility parking zones and available bike racks
    • Within the hardscaped amenity zone between the sidewalk and the roadway
    • Allow at least 4-feet of usable pedestrian walking space around the device at all times
    • Devices should be upright when parked
  • Devices are not allowed to be parked in the following areas:
    • At the corners of sidewalks if ADA ramps are present
    • On curb ramps or blocking access to pedestrian push buttons at intersections
    • Against trees or within landscaped planting beds
    • On blocks without sidewalks, but with a paved shoulder
    • Where they may block access to the following:    
      • Parklets or streateries, loading zones, ADA handicap parking zones, street furniture that requires pedestrian access (i.e. benches, parking pay stations, bus shelters, transit information signs, etc.), curb ramps, entryways, driveways, landscape planting beds or other landscape materials, fire hydrants and fire lanes, railroad tracks or crossings

Frequently Asked Questions

What is Shared Micromobility?

Micromobility is "any small, human or electric-powered transportation solution such as bikes, e-bikes, scooters, e-scooters or any other small, lightweight vehicle that is being used as a shared resource between multiple users" (Transportation of America). You may have also heard this topic referred to as mobility as a service, micromobility, dockless mobility, bikeshare, scooter share, or another related name.

As it relates to Arvada at this time, we are specifically looking at electric scooters, regular bicycles, and electric bicycles that do not exceed 15 MPH. You may be familiar with these devices from other cities you have visited or lived in. The images and description from the National Association of City Transportation Officials (NATCO) help provide common understanding of shared micromobility.

“Shared-use fleets of small, fully or partially human-powered vehicles such as bikes, e-bikes and e-scooters. These vehicles are generally rented through a mobile app or kiosk, are picked up and dropped off in the public right-of-way, and are meant for short point-to-point trips.” pictures of ebikes and escooters

How long will this pilot program run?

The pilot program will run for one year with a six month review where City Council may determine that Mobility as a Service Program is not compatible with Arvada’s infrastructure or in the best interest of the City and end the pilot program. Public Works will provide the City Manager a report assessing the program by January 31, 2022 for Council prior to the six month review. City Council will again review the performance of Mobility as a Service Program by September 19, 2022. If Council determines that it is in the best interest of the City to continue the program, the pilot program will extend to December 31, 2022. The Mobility as a Service program will open to all prospective operators on January 1, 2023 for an annual permit application. The pilot period will be used by Arvada Public Works to review data and assess the costs and benefits of the program.

Why the 1-mile radius around the G-Line Stations? What happens if I can go beyond a mile?

The 1-mile radius around the G-Line Stations provide additional options for first mile/last mile trips. As the pilot project is implemented, discussions will take place with the vendor(s) about the feasibility of trips that can be made beyond one mile. The pilot project map will be updated as those conversations take place.

How do I report a problem or improperly parked rental?

Please contact the vendor directly to resolve the issue using one of three methods:

  1. Community Mode: Community Mode is accessible by clicking the "⚠️" symbol in the bottom left corner within the Bird mobile app. Click this button, and you’ll find three separate options: report a “Badly Parked Bird’’, “Damaged Bird”, and “Contact Bird”. This is by far the most efficient way to report the aforementioned topics to the Bird Team and you do not have to be a rider to use this feature (only have to have the app downloaded).
  2. General Support Email: If riders or residents would like to reach out over email, please use hello@bird.co
  3. General Support Line: The Bird 24/7 support line is +1 (866) 205-2442

 

How can I become a vendor?

The pilot program allows for two vendors to operate during the evaluation period. If interested, please contact e-mobility@arvada.org to inquire about the process.

How can I access the bikes or scooters?

Visit the vendor’s “How to” page to learn more.

Contact Information

Scooter Vendor Customer Support

For immediate needs or to report a complaint, please contact the vendor directly. Please see the FAQ above for vendor contact information.

 

City of Arvada

For general questions and inquiries, please contact the City at e-mobility@arvada.org 

 

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