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Preparing for Heavy Snow; Tips for Staying Safe

When heavy sno id in the forecasr, Xcel Energy advises residents take the following precautions.

 
✅ Report your outage: Customers can help Xcel Energy get a jump on power restoration by reporting outages. Customers have several ways to report their outage.
• Xcel Energy mobile app available on iOS and Android
• Online at xcelenergy.com/out
• Text ‘OUT’ to 98936 to report an outage, or text STAT to the same number to check the status of a power outage.
• Call 1-800-895-1999 and follow the prompts—the automated phone reporting system lets customers report outages in less than 60 seconds. Once the cause of the problem is identified, the system or an Xcel Energy representative will provide customers with an estimated restoration time.
 
✅ Other ways customers can prepare, stay safe
• Keep ice and now off your natural gas meter and external appliance vents to avoid the dangerous buildup of natural gas. Gently remove any accumulated snow or ice by hand and make sure to maintain a clear path to the gas meter so it’s accessible for service or emergencies.
• Stay away from downed power lines. Always assume an electric line, even one that is on or near the ground, is energized and therefore dangerous. Never, under any circumstance, touch or move a downed power line. If you come across a downed power line, leave the area and report it immediately by calling 1-800-895-1999.