The City is not directly responsible for cable television services. All cable providers are required to have a franchise agreement with the City in order to operate. The franchise agreements regulate the use of City Right-of-Ways and the cable companies' customer service standards.
Getting Cable Service in Arvada
If you would like to set up cable service, have questions about your cable bill, or need to report a service issue, contact the cable company directly.
What Cable Companies Serve Arvada?
Cable companies in Arvada are:
-
Comcast: 303-930-2000; Visit Comcast.com (Comcast / Xfinity)
-
TDS: 866-696-8368; Visit hellotds.com/contact
Can I pay my cable bill at City Hall?
Cable bills cannot be paid at City of Arvada offices.
Who do I contact?
Contact the cable company directly:
- Set up cable service
- Ask questions about your cable bill
- Report a technical issue
If you are having problems with your cable provider, and have been unable to resolve them with the company including:
- Installations
- Poor TV reception
- Service calls or appointments
- Poor customer service/courtesy via the phone or in person responding to issues, equipment, damaged pedestal or unburied cable in your yard, or if you would like to learn more about the franchise agreements or need more information
Who determines my bill?
Your cable company determines your monthly rate. For questions regarding your bill, contact your cable company directly.