Over the years the City staff has received a number of calls from concerned citizens about mailings from various companies offering Water and/or Sewer Service Line Coverage. These questions have ranged from the customer's responsibility for the service line to the likelihood of the water service line failing. The City cannot advise anyone on the need for this insurance coverage. We do offer the following information about water and sewer service lines. Water Service Lines - All customers connected to the municipal water system are responsible for the water service line into and throughout their home, starting with the water meter pit. In some older sections of town where the meter is located inside the home, the owner's responsibility starts at the curb stop or property line. Most water service lines consist of copper pipe. The pipe buried outside is made out of heavier gauge copper, with a life expectancy of 75+ years. Plastic pipe was allowed for a few years in the mid-1970's and a few hundred homes may have a plastic water service line. City staff has not found a performance difference between the plastic and copper materials. Sewer Service Lines - All customers connected to the municipal sanitary sewer system are responsible for the sanitary sewer service line from the City mainline into and throughout their home. This includes the portion of the service line under the sidewalk and street. The sewer service line only benefits the connecting building, so the responsibility of maintaining the service line remains with the building's owner. The most common problem with a sewer service line is a build-up of grease or the intrusion of roots. If you sometimes experience a backup in your sewer service line, a routine maintenance program may be beneficial to prevent an unexpected backup problem. Always read and understand a contract before signing. There may be exclusions which limit the types of repairs or the dollar amount for repairs. Before you commit to the fees associated with such coverage, please keep in mind that the coverage you purchase may have exclusions based on pre-existing conditions, caps on coverage or limit your choice of contractors to complete repairs. Do your homework before deciding to purchase insurance or warranty coverage.
This information was brought to you by the Utilities Department.
If the above did not address your question, explore our website for articles, documents, and more. You can also submit a Service Request 24/7. You can also visit our Department Directory or connect with us on Facebook and more.
There is much more to explore! Search will find the best matches in 1,331 information articles and 5,162 files.
First-time Users: You'll have the opportunity to create an account when you submit a request or simply sign-in with Facebook.
If you are experiencing a safety, medical, or other emergency, dial 911 on your phone. Do not submit a service request. For non-emergency public safety issues, call 720-898-6900.