The City is not directly responsible for cable television or internet services; however, all providers are required to have a franchise agreement with the City in order to operate. The franchise agreements regulate the use of City Right-of-Ways and their customer service standards. If you are having problems with your cable/internet provider and have been unable to resolve them with the company, please submit a service request.
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Ask Arvada is not monitored 24/7. If you are experiencing a safety, medical, or other emergency, dial 911 on your phone. Do not submit a service request. For non-emergency public safety issues, call 720-898-6900.