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Improving Customer Service

We are committed to improving your level of satisfaction when seeking information or assistance from the City. We are developing a Customer Experience Philosophy that helps us target opportunities to improve customer service. Our goal is to provide a respectful, responsive, reliable, relevant and convenient experience when you deal with the City. Improving your experience helps us achieve our mission to deliver superior services to enhance the lives of everyone in our community. Take our survey and quick poll at Speak Up Arvada!

 Take Our Survey

Why?

We care about our residents. We know that receiving prompt, accurate information respectfully and efficiently is important to you. We want you to feel heard, valued and supported.

How?

Through various platforms that are easy to use and most convenient for you. These include in person, by telephone, via email and through other online options, all offered during times that are most convenient to you.

What's Next?

From Oct. 1 through Nov. 1, we'll be asking you for feedback, through surveys, polls and focus groups, inviting you to help us learn how to best serve our customers.

  • Visit Speak Up Arvada to provide feedback online.
  • In-person feedback forms and a telephone option will be available soon.
  • Look for polls on Nextdoor and other social media channels throughout October.
  • If you are willing to participate in a remote focus group discussion, please email us at engage@arvada.org.

Then What?

Once the outreach phase is completed, we will study the data and provide a customer feedback report to the community along with our plan to implement our Customer Experience Philosophy and how you will be able to measure our progress.

Contact

If you have questions at any time during this outreach, feel free to contact email engage@arvada.org or call 720-898-7000.