It has been reported that some City of Arvada water customers have received calls from individuals claiming to be with the Arvada Water Billing Department and asking for payment of their bill. The caller identification appears to be from the City of Arvada Water Billing phone line. These calls are NOT originating from the City of Arvada.
The Arvada Water Billing Department does NOT contact customers to request payment over the phone. The two types of legitimate calls City of Arvada water customers could expect to receive are: 1) automatic courtesy calls as a reminder to pay past-due bills; 2) follow-up calls for service requests.
For billing questions, to make a payment or to confirm the validity of a call you have received, please contact the Water Billing Department at 720-898-7070. To report suspicious calls please contact Arvada Police Department Non-Emergency Dispatch at 720-898-6900.