The purpose of the Technology and Project Management Services line of business is to provide project lifecycle and portfolio management, technology incident resolution, and design, print and mail services to City of Arvada Departments so they can achieve their FOCUS program or strategic results. There are three programs that make up this line of business and each of them is outlined below.
Production Design and Delivery Program
The purpose of the Production Design and Delivery Program is to provide design, print and mail services to City of Arvada Departments so they can effectively communicate about their services.
85% of survey respondents who indicate "strongly agree" or "agree" that design, print or mail solution(s) helped them effectively communicate about their services
Copier Device Service Calls completed
Metered Mail Pieces processed monthly
Print Jobs completed monthly
Print impressions completed
Number of Media Designs provided
Technology Project Management Program
The purpose of the Technology Project Management program is to provide technology project life cycle and portfolio management services to City of Arvada Departments so they can achieve the FOCUS Program or strategic results identified in the project charter.
80% of Technology Projects will involve the ITM Department at inception and throughout project lifecycle to ensure consistency and compatibility of systems
50 Technology Projects completed
Program expenditure per staff hours spent on projects
Total hours spent by all resources working on managed projects
Technology Service Desk Program
The purpose of the Technology Service Desk Program is to provide priority level response services to Arvada City Departments so they can experience timely responses to their technology issue or request and resume conducting business with minimal delays.
95% On-call Incident responses provided within 20 minutes
95% Incident Responses which do not require a Re-Opened Incident Response
80% Average Incident response assigned within 2 hours
95% of High Priority Incident Responses provided within 15 minutes
Number of Incident responses provided
Program expenditures per incident response provided