Technology and Project Management Services

The purpose of the Technology and Project Management Services line of business is to provide project lifecycle and portfolio management, technology incident resolution, and design, print and mail services to City of Arvada Departments so they can achieve their FOCUS program or strategic results.  There are three programs that make up this line of business and each of them is outlined below.

Production Design and Delivery Program

The purpose of the Production Design and Delivery Program is to provide design, print and mail services to City of Arvada Departments so they can effectively communicate about their services.  

Performance Measures:

  • 85% of survey respondents who indicate "strongly agree" or "agree" that design, print or mail solution(s) helped them effectively communicate about their services
  • Copier Device Service Calls completed
  • Metered Mail Pieces processed monthly
  • Print Jobs completed monthly
  • Print impressions completed
  • Number of Media Designs provided

 

Technology Project Management Program

The purpose of the Technology Project Management program is to provide technology project life cycle and portfolio management services to City of Arvada Departments so they can achieve the FOCUS Program or strategic results identified in the project charter.

Performance Measures:

  • 80%  of Technology Projects will involve the ITM Department at inception and throughout project lifecycle to ensure consistency and compatibility of systems
  • 50 Technology Projects completed
  • Program expenditure per staff hours spent on projects
  • Total hours spent by all resources working on managed projects

 

Technology Service Desk Program

The purpose of the Technology Service Desk Program is to provide priority level response services to Arvada City Departments so they can experience timely responses to their technology issue or request and resume conducting business with minimal delays.

Performance Measures:

  • 95% On-call Incident responses provided within 20 minutes
  • 95% Incident Responses which do not require a Re-Opened Incident Response
  • 80% Average Incident response assigned within 2 hours
  • 95% of High Priority Incident Responses provided within 15 minutes
  • Number of Incident responses provided
  • Program expenditures per incident response provided
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