Water and wastewater charges apply to the service address and are billed every two months. Charges are due upon receipt and are considered delinquent 28 days after the bill is mailed. On day 29 a delinquent notification will be mailed and a $5.00 fee will be added to your account. On day 37 a shut-off letter will be mailed that informs the occupant of the amount due and the date water service will be terminated if not paid. Unless other formal arrangements are made regarding payment, water service is terminated 11 days after the date of the shut off letter. If payment is not made in full by the specified date and time, there will be a $15.00 charge assessed to the account for turn off and a $15.00 reconnect fee to reinstate water service. To resume water service, all outstanding charges must be paid during business hours 8:00am to 5:00pm, Monday through Friday and water will only be restored during business hours. We urge you to contact our customer service representatives at 720-898-7070 in the event a situation arises that would place your account in jeopardy of being delinquent.
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If you are experiencing a safety, medical, or other emergency, dial 911 on your phone. Do not submit a service request. For non-emergency public safety issues, call 720-898-6900.