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Police Department Ask Arvada

When to call 911

The Arvada Police Department receives thousands of 911 calls every month. Here are some tips if you’re going to contact the Arvada Police Department via 911.

Be Specific
• Be specific about the location of incident as well as the details of the situation.
• When calling 911, the dispatcher will verify information including address, phone number, and name of the caller.
• People assume dispatchers know where they are calling from, and that workers in the Communications Center should have that information from the caller. Because there can be errors in the database from the phone company, a dispatcher will usually confirm contact information.
• Be prepared for a dispatcher to ask the caller if the incident occurred at the location where the call is taking place.

Calling 911 via a cell phone
• Wireless phones can pose a serious challenge for dispatchers. It is critical for the caller to know where they are located, the nature of the emergency, and any other pertinent information requested by the dispatcher to deploy the proper assistance to the correct location. 
         
Remember:  911 is an emergency line, please keep non-emergency numbers handy to contact Arvada Police Department – 720-898-6900.  If you knowingly dial 911 in error, please don’t hang up.  Stay on the line and advise the dispatcher that you misdialed.  You should also keep your cell phone keypad locked to avoid accidental 911 calls.

This information was brought to you by the department of Public Safety.

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Public Safety and Emergencies

If you are experiencing a safety, medical, or other emergency, dial 911 on your phone. Do not submit a service request. For non-emergency public safety issues, call dispatch 720-898-6900.